01 / FIND YOUR ANSWER
Start with
the guide.
Setup instructions, theme settings, common questions, and troubleshooting in one place.
Open documentationCONTACT & SUPPORT
A little help.
A clear next step.
Questions about Hearthline, a setting, or your store’s fit? Start here.
WHAT TO EXPECT
Thoughtful help,
with a human reply.
Brandon handles Hearthline support Monday–Friday and replies within two business days. An automatic receipt confirms delivery; it isn’t the substantive answer.
Support covers theme settings, included features, and investigation of theme defects. Bespoke design, custom code, third-party apps, and content entry are separate.
Help us see what you’re seeing.
For a theme issue, include your store URL, Hearthline version, affected page, expected and actual behavior, and the steps to reproduce it. Your device and browser also help.
You can include a screenshot link with private information removed. The form accepts links rather than file uploads.
Please don’t send passwords, access tokens, customer records, payment details, or gift-card codes.
Read the support guidance